Business Strategy & Implementation

We work with clients to align their business practices with people practices to produce extraordinary customer experiences. Our evidence-based tools and Action Plans are tailored to each client’s unique strengths, challenges and goals. Our Business Strategy & Implementation service develops the best path to organizational success, ensuring real and sustained performance breakthroughs.

Our collective expertise in psychometrics, organizational psychology and the hospitality industry allows us to plan, support and execute customized performance management programs - at the individual, team or organizational level. Primary deliverables include:

  • Culture creation or transformation: Whether you are part of a new business venture, merger, acquisition or experiencing organizational entropy, we can help align attitudes, values, goals and practices to produce an extraordinary service culture.
  • Strategic planning, execution and performance tracking: We facilitate the development of strategic plans and rigorously track performance to ensure intended outcomes.
  • Organizational effectiveness and succession planning: We evaluate your benchstrength and help create an organizational structure that leverages successor identification, on-going development and retention strategies.
  • Employee engagement and culture assessment: Our range of diagnostics provides reliable readings of your organization against industry benchmarks, enabling you to effectively intervene and improve employee engagement.
  • Team building, dynamics and development: We solidify teams through training and experiential sessions that move beyond employee compliance, towards the highest standards of personal and group fulfillment.
  • Leadership development and coaching: We apply leading edge science to help leaders evolve from a traditional management mentality to attitudes and behaviours grounded in "servant leadership".

Our approach to business strategy follows a three-step process:

  • Analytics: We gain a firm understanding of your company culture and critical contextual issues related to the engagement. The diagnostic phase produces a comprehensive analysis drawing upon anonymous team surveys, on-site interviews with key stakeholders and a targeted review of business metrics.
  • Recommendations: We collaborate with you to tailor an evidenced-based program that addresses your company's unique strengths, challenges, cultural nuances and goals. The prescription phase produces a clear and scalable Action Plan that stakeholders endorse.
  • Implementation: Together, we enact the Action Plan to maximize alignment across the four "Performance Principles". Most consulting engagements fail at this critical juncture. We ensure success by preparing, messaging and executing follow-up, measurement systems and employee programming according to the schedule in the Action Plan.