Top organizations in the service-hospitality industries seek talented and passionate personnel throughout the organizational chart. These superstars bring key competencies to their positions.

Created from the latest, cutting-edge research by Cornell University, AETHOS Consulting Group™, and the world-renowned psychometric firm Integrated Knowledge Systems, the 20|20 Skills™ assessment provides feedback and insights on 10 crucial performance characteristics that go beyond mere personality traits:

Cognitive Skills

• Creativity

  Measuring aspects of innovation, creativity and curiosity.

• Problem Solving

  Measuring ability to think strategically, and find solutions to complex problems and situations.

People Skills

• Group Process and Team Building

  Measuring needs for collaboration, accountability and team work.

• Leadership

  Measuring big picture orientation, vision and goal setting.

• Sense of Humor

  Measuring ability to use and appreciate humor in social and business situations as a means to build rapport and diffuse interpersonal conflict and tension.

• Sensitivity to Diversity

  Measuring sensitivities to individual, cultural and ethnic differences.

Execution Skills

• Ethical Awareness and Rule Mindedness

  Measuring concerns for fairness, equity, integrity and ethics.

• Loyalty to Company

  Measuring a candidate's capacity to identify strongly with an employer and exhibit dedication and obedience to company policies, procedures, vision and mission.

• Motivation & Self-Efficacy

  Measuring aspects of emotional intelligence, confidence, independence, self-direction and reaction to stress.

• Service Orientation

  Measuring concerns for guest or customer satisfaction.