Profile of a Hospitality Superstar
Top organizations in the service-hospitality industries seek talented and passionate personnel throughout the organizational chart. These superstars bring key competencies to their positions.
Created from the latest, cutting-edge research by Cornell University, AETHOS Consulting Group, and the world-renowned psychometric firm Integrated Knowledge Systems, the 20|20 Skills™ assessment provides feedback and insights on 10 crucial performance characteristics that go beyond mere personality traits:
Measuring aspects of innovation, creativity and curiosity.
- Problem Solving
Measuring ability to think strategically, and find solutions to complex problems and situations.
- Group Process and Team Building
Measuring needs for collaboration, accountability and team work.
Measuring big picture orientation, vision and goal setting.
- Sense of Humor
Measuring ability to use and appreciate humor in social and business situations as a means to build rapport and diffuse interpersonal conflict and tension.
- Sensitivity to Diversity
Measuring sensitivities to individual, cultural and ethnic differences.
- Ethical Awareness and Rule Mindedness
Measuring concerns for fairness, equity, integrity and ethics.
- Loyalty to Company
Measuring a candidate's capacity to identify strongly with an employer and exhibit dedication and obedience to company policies, procedures, vision and mission.
- Motivation & Self-Efficacy
Measuring aspects of emotional intelligence, confidence, independence, self-direction and reaction to stress.
- Service Orientation
Measuring concerns for guest or customer satisfaction.